NOW HIRING! Remote Customer Care Specialist
- Work & Lifestyle Balance
- Jun 4, 2023
- 1 min read
Cardinal Health is looking for a Remote Customer Care Specialist to work from home.
What Customer Operations Support contributes to Cardinal Health
Responsible for answering inbound calls from customers to place orders or reorders of medical supplies. Agents will act as a liaison, problem-solving order issues, researching accounts and providing resolutions in a high-volume call center.
Qualifications:
High school diploma, GED or equivalent, or equivalent work experience, preferred
2-4 years experience preferred
Prior computer experience using Microsoft Office systems required
Customer service experience preferred
Familiarity with call-center phone systems preferred
Communication and active listening skills
Excellent Phone Skills
Quality Focused
Keen attention to detail, especially documenting for proper information
Capacity to navigate stressful situations with ease
Ability to achieve daily call center metrics
Maintaining a positive, empathetic, and professional attitude toward customers and co-workers at all times
Responsibilities in this Role:
The Customer Care Specialist is responsible for providing customer assistance, including, but not limited to, order placement, product information, order status, order discrepancies, and customer complaints for approximately ~60-80 incoming calls per day.
Answer incoming phone calls from customers, caregivers, and applicable referral sources regarding various medical supplies
Ability to handle high call volumes day to day
Navigate multiple computer programs throughout the workday
Process orders for new and existing customers, collecting necessary information for insurance billing; collect payment as needed
Uses provided resources/company websites to navigate customer's concerns
Consults with Supervisor or Team Lead on complex and unusual problems
Ensure customer satisfaction and provide professional customer support
SHIFT: Your new hire training will take place Monday-Friday, 8:30am-5pm EST, mandatory attendance is required.
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