Full-Time Remote Call Center Representatives Needed Interested in supporting Medicaid providers

Conduent is hiring Call Center Representative that are interested in supporting Medicaid providers. This role includes:

• Full-time employment with benefits

• Hourly rate of $15/hour

• Standard scheduled. 8am – 5pm EST Monday through Friday

• Substantial Call Center & Customer Service Training

• Great Work Environment with Career growth

People who succeed in this role have: Positive and energetic attitude.

• Ability to communicate clearly and confidently.

• Ability to multi-task and manage time effectively.

• Attention to detail, grammar, and spelling accuracy.

Responsibilities: Using a computerized system, responds to Virginia Medicaid provider inquiries in a call center environment using standard scripts and procedures.

• Gathers information, assesses caller needs, research and resolves inquiries and documents calls.

• Provides clear and concise information regarding eligibility, claim status and provider enrollment status.

• Follows documented policies and procedures including call handling and escalations.

• Overall acts as an advocate for the Medicaid Provider to ensure their needs are met.

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